Office of Management Customer Service Award
The NCI's Office of Management's Customer Service Award (CSA) is designed to recognize staff for demonstrating excellence in customer service. Recognition is given to staff who provide quality customer service either to internal or external customers of the Office of Management. The act must have a customer-service focus and result in a worthwhile contribution to the accomplishment of the work unit to which the employee is assigned.
The CSA is a wall-type plaque bearing a certificate of customer-service recognition. A $325 cash award will also be awarded to recipients of the CSA.
For more information, see the NCI Office of Management' s Customer Service Award policy.
To nominate an employee for a Customer Service Award, the supervisor must complete the Customer Service Award Nomination Form and attach three or more written acknowledgments describing the demonstrated customer-service excellence. The acknowledgments must be from different customers (may include the staff member's supervisor), who may be either internal or external to the organization. (When the staff member or Branch's work relationship primarily involves internal customers, it is appropriate that all recommendations come from internal, rather than external, sources.).
